HOLA AMERICA® PRIVACY AND SECURITY STATEMENT
Your privacy is very important to us at Hola America®. Hola America® is committed to respecting your privacy and the confidentiality of your Personal Information and the content of your communications. This Privacy Statement is meant to assist You in understanding how We use and safeguard the information that We collect in providing our services to You. To protect your privacy, the Personal Information that Hola America® collects from You is used in the manner and for the purposes described in this Privacy Statement.
To help You better understand this Privacy Statement, We provide some basic definitions to use when reading and interpreting this document. The capitalized terms used in this Privacy Statement shall have the meaning set forth below.
Customer or You means individuals to whom this Privacy Statement applies. Customers include anyone who registers with Hola America®, uses Hola America’s services, or voluntarily enters Personal Information on the Website.
Hola America® or Us/We/Our means Hola America®. This Privacy Statement only applies to Customers who register with Hola America®, use Hola America’s services, or voluntarily enter Personal Information on the Website. Additional information regarding Hola America® is available at www.holaamerica.com.
Personal Information is information about an identifiable individual that is recorded in any form. Personal Information does not include information that is aggregated in such a manner that it does not identify an individual Customer, information that is listed in a publicly-available written or online directory, information typically made available through directory assistance, or any other information that cannot be associated with an individual Customer. Personal Information may include but is not limited to, a Customer’s name, address, e-mail address, ID numbers, phone number(s), calling history, credit card information, credit history, payment and banking information, and marketing preferences.
Privacy Statement refers to the Privacy and Security Statement as updated from time and time and available on the Website.
Website refers to the Hola America® website located at www.holaamerica.com.
Why We Collect Personal Information
We collect and use Personal Information from Customers for the following reasons:
- to provide service, products, and support to Our Customers;
- to maintain commercial relations and to communicate with Our Customers (which may include, but is not limited to, billing, collection, advertising, promotion, account and credit verification, and other actions to customize, measure, and improve Our services);
- to identify the needs and preferences of Our Customers;
- to meet applicable legal and regulatory requirements;
- to administer and manage Our business operations and personal accounts;
- to resolve disputes and troubleshoot problems;
- to enforce Our Terms and Conditions and prevent improper or illegal use of Our Website and services;
- to provide offers for products or services from third parties that we believe You will find valuable and interesting;
- for any other reason We deem appropriate provided such use is consistent with this Privacy Statement.
Personal Information will not be collected, used, or disclosed for purposes other than as set forth in this Statement except with your consent or as otherwise required or permitted by applicable law.
What Personal Information We Collect
We require you to provide certain Personal Information so that You can order services from Hola America®, and We limit the collection of Personal Information that information that we believe is necessary or appropriate for the purposes identified in this Privacy Statement. Among the Personal Information that we require from You is your name, address, e-mail address, phone number(s), credit card information, and marketing preferences.
Customers who purchase services from Hola America® are required to provide credit card or other payment information for billing purposes. Except as described in this Privacy Statement, all financial information is kept confidential. We may use a third party to process credit card orders, including card authorization and billing. Any such third party is contractually authorized to use the Personal Information provided by You solely for the purpose of conducting Hola America® business. They may not release your Personal Information to any other person except as required or permitted by applicable law or court order or to defend the third party’s rights in a legal dispute.
We also collect feedback information via feedback forms located on the Website. This information is used to measure and improve the quality of Our services and the Website. Hola America® reserves the right to use this information, in an anonymous form, for marketing purposes, for instance, by displaying selected comments on the Website or in other communications. You are never under any obligation to provide feedback information.
Hola America® may collect and use your IP address to improve Hola America’s service and administer Hola America’s Website. Your IP address may be used to identify You and to gather demographic information. IP addresses are also used to investigate alleged violations of Hola America’s Terms and Conditions, spamming, improper use of the Website, or other improper or illegal activities.
Disclosure of Personal Information
Hola America® may disclose a Customer’s Personal Information to:
- a person involved in the development, promotion, marketing or enhancement of Hola America® services;
- a credit checking or collections agency;
- third-party affiliates for administrative purposes (for example, billing, support, and marketing);
- Hola America’s affiliates, carriers, partner service providers and agents, distributors, and banking organizations or other providers of payment services;
- to third parties that provide products or services that we believe You will find valuable and interesting; and any third party, upon receiving consent from You or as required or permitted by law.
- Further, Hola America® may disclose your Personal Information if it believes that disclosure is necessary or appropriate:
- to conform to the requirements of applicable law or to comply with legal process
- to prevent intentional or unintentional injury to or interference with Hola America’s rights or property, other Customers, or anyone else that could be harmed by such activities;
- to protect the personal safety of Customers or members of the public; and
- to investigate and respond to past, current, or potential future activity that Hola America® believes may violate applicable law.
- Customer acknowledges that it is Hola America’s policy and prerogative to respond to all governmental inquiries regarding its service or its Customers. In the event a competent governmental authority asks Hola America® to retain and provide Personal Information about a Customer, Hola America® reserves the right to provide any and all assistance and information necessary in its opinion to fulfill the request.
We also may disclose Personal Information in connection with a merger, acquisition or bankruptcy. If We should ever file for bankruptcy or merge with another company, or if We should decide to buy another business, or sell or reorganize part or all of our business, We may be required to disclose your Personal Information to prospective or actual purchasers and other parties. By agreeing to this Privacy Statement, you agree to any such transfer of your Personal Information that may occur. It is Hola America’s practice to obtain appropriate protections for Personal Information disclosed in these types of transactions. Hola America® cannot, however, guarantee that Our Privacy Statement will remain unchanged if Hola America® is sold or merges with or is acquired by another company.
Retention of Personal Information
Personal Information will be retained as long as necessary for the fulfillment of those purposes or as otherwise required or permitted by applicable law.
Consent and Opt-Out Rights
By accepting this Privacy Statement, registering on the Website, or using Hola America’s services, You consent to the collection, use, and disclosure of your Personal Information as set forth in this Privacy Statement. You may withdraw your consent in writing at any time subject to applicable legal or contractual restrictions and reasonable notice by sending an e-mail to email@example.com. Hola America® will inform you of the implications of such withdrawal, however, withdrawal of consent may make it impossible for Us to continue providing services to You. Hola America® also allows Customers to opt out of receiving marketing communications from Us, Our affiliates or third parties during registration and any time thereafter by sending an e-mail request to firstname.lastname@example.org or by following the unsubscribe procedures in any email marketing communication.
Even if You opt out of receiving marketing communications, You will still receive e-mail communications from Us regarding your Hola America® account and services to which You have subscribed, including, but not limited to, communications regarding service issues. Hola America® also reserves the right to use e-mail to notify You regarding any claims related to your use of Hola America® services, including without limitation claims of violations of a third party’s rights. You may permanently close your Hola America® account and stop all communication by sending a request to email@example.com.
Protection of Your Personal Information
Hola America® takes reasonable precautions to protect Personal Information. We have invested in and deployed technological and physical security measures to protect the Personal Information and other information that we collect. For instance, the when Our registration form asks You to enter Personal Information, that information is encrypted and is protected with the encryption software most commonly deployed in the ecommerce industry, Secured Socket Layer (“SSL”). If you use an SSL-enabled Internet browser, such as used in the current versions of Microsoft Internet Explorer or Netscape Navigator, your transmissions of Personal Information to Us through them will be secured through SSL technology. You can verify whether the information that is transmitted is using SSL encryption by confirming the presence of a “closed lock” (for users of Microsoft Internet Explorer) or a “solid key” (for users of Netscape Navigator) symbol on the bottom bar of your browser window. To learn more about SSL, follow this link to http://www.verisign.com/site/ssl.html.
Accuracy of Personal Information and Customer Access to Personal Information
Hola America® takes reasonable steps to make sure that the Personal Information You provide is accurate, complete and up-to-date for the purposes for which it is collected and processed. Upon written request to firstname.lastname@example.org or via a password-protected profile available on the Website, You can learn whether Hola America® holds Personal Information about You. However, any information collected in connection with, or in anticipation of, any claim or legal proceeding will not be made available to you. You will not be charged for making this request. If you notify Us that any Personal Information that We have is incorrect, We will review such information. If we agree that the Personal Information is incorrect, we will correct our records. We may charge You a reasonable fee to make corrections. If We do not agree that your Personal Information is incorrect, You may submit a short statement of dispute, which we will include in any future disclosure of disputed information. Hola America® may refuse to correct, amend, or delete any Personal Information that We require to provide service to You or that we are required or permitted to retain by applicable law.
Transfer of Data
The Personal Information that We collect may be stored and processed on servers located in various countries, including servers located outside of your home country. The laws of other countries may not provide the same degree of protection for your Personal Information as your home country. By accepting this Privacy Statement, registering on the Website, or using Hola America® services, You expressly acknowledge and consent to the transfer of your Personal Information to countries outside your home country, including to the United States. If You do not agree to the transfer of your Personal Information as provided in this Privacy Statement, We may not be able to provide service to You.
Links to Outside Websites
The Website may contain links that will let Customers leave the Website and access other websites. Linked websites are not under Our control. It is possible that these websites have privacy policies and standards that are different than those of Hola America®. This Privacy Statement applies only to Personal Information that is acquired by Us on the Website. Hola America® accepts no responsibility or liability for our Customers’ use of other websites.
Hola America’s Refer-A-Friend function on the Website allows You to recommend Hola America® to your friends and family. To do so, You must provide the e-mail addresses of the persons You are referring. By providing the e-mail addresses, You are giving us permission to send an e-mail invitation in your name. Friends will be eligible to receive an e-mail invitation if they are not current or former Customers and they have not already been told about Hola America® by another Customer through the Refer-A-Friend service. Information entered by You for Refer-A-Friend will be used only for the purposes of generating e-mail messages to these potential Hola America® Customers.
Refer-A-Friend is intended to be used only by our Customers to tell their friends and family about Hola America’s service. Hola America® does not condone spamming. Spamming includes, but is not limited to, providing Hola America® with the e-mail addresses of people who are not known to You and entering e-mail addresses that are found on a mass mailing list.
If We determine that a Customer is improperly using Refer-A-Friend, We may, in our sole discretion, block the Customer from using the Website or cancel Customer’s service, in addition to any other remedies permitted by applicable law.
Hola America® is not liable for any direct, indirect, or consequential damages due to the use of the Refer-A-Friend service.
Children’s Privacy Protection
Children under 13 years of age are not permitted to be Hola America® Customers. Children under 13 should not send Us any information about themselves. If a child under 13 submits information through any part of Our Website, and We become aware that the person submitting the information is a child, We will attempt to delete this information as soon as possible. Because We do not knowingly collect any personal information about children under 13, We do not knowingly use or disclose such information.
Changes to This Privacy Statement
We reserve the right to change this Privacy Statement at any time without notice. The revised Privacy Statement will be effective immediately upon its posting on the Website. By accepting the terms and conditions of this Privacy Statement, You agree that your continued use of Hola America’s services after a revised Privacy Statement is posted on the Website constitutes your acceptance of the revised Privacy Statement.
Our Privacy Officer
We have designated one or more individuals who monitor Our compliance with this Privacy Statement. The individual responsible for Our compliance has been designated as Hola America’s Privacy Officer. Other individuals may handle the day-to-day collection and processing of Personal Information. The Privacy Officer or Hola America’s management may designate other individuals within Hola America to assist the Privacy Officer or to perform the Privacy Officer’s responsibilities.
Questioning Hola America’s Compliance With This Privacy Statement
If We determine that a Customer complaint is justified, We will take appropriate remedial measures, in Our sole discretion, including modifying Our policies and practices.
If You have any questions regarding this Privacy Statement, please contact Us at:
Hola America® Customer Service
5225 NW 87th Ave Ste 100
Doral, FL 33172, USA
U.S. Toll Free: 1-888-240-4652
This Privacy Statement is effective as of July 19th, 2007.